Terms & Conditions of Service.

1Company Information

Genyx Media Ltd is a company registered in England and Wales.

• ·Company Number: 16763908
• ·Registered Address: 9 Prospect Road, Cheshunt EN8 9QX
• ·Email: office@genyxmedia.com
• ·Website: genyxmedia.com

2Services

Genyx Media provides digital growth services including, but not limited to:

• ·Social media management and content creation
• ·Brand development and visual identity
• ·Paid advertising management (Meta, Google, LinkedIn)
• ·Website design and development
• ·Search engine optimisation (SEO)
• ·Automation and CRM systems
• ·Event organisation and promotion
• ·Project planning and campaign management
• ·AI-powered digital systems and tools

2.2Service Agreements

All services are governed by a separate Service Agreement or Statement of Work (“SOW”) agreed between Genyx Media and the client prior to commencement. These Terms apply in conjunction with any such agreement. In the event of conflict, the Service Agreement takes precedence.

2.3Changes to Services

We reserve the right to modify, suspend or discontinue any service at any time with reasonable notice. We will not be liable to you or any third party for any such modification, suspension or discontinuation.

3Payment Terms

Fees for services are agreed prior to commencement and set out in the relevant Service Agreement. Unless otherwise stated, our standard payment terms are as follows:

• ·A deposit of 50% of the total project value is required before work commences.
• ·The remaining balance is due upon completion or as agreed in the Service Agreement.
• ·Monthly retainer fees are invoiced at the start of each calendar month and due within 14 days.

3.2Late Payment

If payment is not received by the due date, Genyx Media reserves the right to:

• ·Charge interest on overdue amounts at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• ·Suspend delivery of services until outstanding amounts are settled.
• ·Terminate the Service Agreement with written notice.

3.3Refunds

Deposits are non-refundable once work has commenced. Refunds for retainer fees or project-based work are considered on a case-by-case basis and subject to work completed at the point of termination.

4Intellectual Property

Client Materials. You retain ownership of all materials, content, trademarks and intellectual property you provide to Genyx Media for use in delivering services (“Client Materials”). You grant us a non-exclusive licence to use Client Materials solely for the purpose of delivering the agreed services.

Deliverables. Upon receipt of full payment, ownership of all final deliverables produced for you transfers to you, unless otherwise agreed in writing. This includes websites, creative assets, copy and reports.

Genyx Media Materials. All tools, templates, processes, methodologies and proprietary systems developed by Genyx Media remain our intellectual property. We retain the right to use anonymised project data and outcomes for case studies and portfolio purposes, unless you request otherwise in writing.

5Confidentiality

Both parties agree to keep confidential all non-public information shared in connection with the services, including but not limited to business strategies, pricing, client data and proprietary processes. This obligation survives the termination of any service agreement for a period of two years.

6Limitation of Liability

No Guarantee of Results. Digital marketing results depend on numerous factors outside our control, including market conditions, platform algorithm changes and third-party actions. We do not guarantee specific outcomes such as rankings, follower counts, revenue figures or leads generated.

Cap on Liability. To the fullest extent permitted by law, Genyx Media’s total liability to you in connection with any service shall not exceed the total fees paid by you to Genyx Media in the three months preceding the event giving rise to the claim.

Exclusions. We shall not be liable for any indirect, consequential, special or incidental loss or damage, including loss of profit, loss of data, loss of business or reputational damage, whether arising in contract, tort or otherwise.

7Termination

Either party may terminate a Service Agreement by providing 30 days written notice, unless a different notice period is specified in the Service Agreement. Upon termination, you remain liable for all fees incurred up to the effective termination date. We will deliver all completed work and return your materials upon settlement of outstanding payments.

8Third-Party Platforms and Tools

Some services involve the use of third-party platforms including Meta, Google, LinkedIn, Calendly, HubSpot and others. We are not responsible for changes to the functionality, pricing or availability of third-party platforms. Any additional costs imposed by third-party platforms (such as advertising spend) are the responsibility of the client unless otherwise agreed.

9AI-Powered Services

Where services include AI-powered tools, voice agents or automated systems:

• ·All AI systems are disclosed to end users as artificial intelligence and not represented as human.
• ·We comply with applicable UK regulations governing automated communications and AI use.
• ·Outbound AI calling services are conducted in compliance with ICO guidelines, TPS (Telephone Preference Service) requirements and PECR (Privacy and Electronic Communications Regulations).
• ·We are not liable for decisions made by clients based on AI-generated outputs without human review.

10Governing Law and Disputes

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to attempt to resolve any dispute through good faith negotiation before pursuing formal legal proceedings. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11Amendments

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following any change constitutes your acceptance of the revised Terms.

12Entire Agreement

These Terms, together with any applicable Service Agreement, constitute the entire agreement between you and Genyx Media and supersede all prior communications, representations or agreements relating to the subject matter herein.